REFUND POLICY
At Mother City Media , we are committed to ensuring that our clients receive the highest quality of service from our AI chatbot solutions.
1. Service Nature
Our products are digital services, not physical goods. Once a chatbot has been deployed, configured, or used, it cannot be “returned” in the traditional sense. However, we want you to feel fully confident in your purchase.
2. Refunds
If you experience technical issues that prevent the chatbot service from functioning as advertised, and our support team is unable to resolve the issue within 14 days, you may request a full refund.
Refund requests must be made in writing via email to mothercityme@gmail.com
Refunds will only be processed back to the original payment method used.
3. Non-Refundable Situations
Refunds cannot be granted for issues resulting from incorrect setup on the client’s side (e.g., misconfigured website, third-party platform errors).
Partial use of the service or change of mind after deployment is not eligible for a refund.
4. Trial & Demonstrations
Where possible, we offer product demonstrations or trial versions so you can test the service before committing to a purchase.
5. Support & Assistance
We encourage all clients to contact our support team before requesting a refund. Many issues can be quickly resolved with proper guidance.
6. Legal Compliance
This policy is in line with South African consumer protection regulations and global e-commerce best practices.